Question 1

How does merchandise get made and shipped?

Accepted Answer

All items are printed on demand through our fulfillment partner Printful — meaning each product is printed and packed only after you place an order. Once ordered, we send it directly to Printful to be made and shipped to you.

Question 2

Is there inventory held somewhere, or are items pre‑made?

Accepted Answer

No — because products are custom made after you place your order, we don’t keep inventory. Each item is created just for you and then shipped out.

Question 3

How long will it take to get my order?

Accepted Answer

Printful typically takes 2–5 business days to produce and fulfil products before shipping. After that, shipping time depends on the shipping method and destination. Delivery estimates combine fulfilment and shipping times.

Question 4

How do I track my order?

Accepted Answer

Once the item ships from Printful, you’ll receive a tracking number via email. You can use that link to follow your order’s progress from the fulfilment centre to your address

Question 5

Can I cancel or change my order after it’s placed?

Accepted Answer

Because items are custom‑made once ordered, we can’t guarantee cancellations or modifications once production has started. If you contact us or Printful immediately after ordering, we’ll try to help — but changes aren’t always possible.

Question 6

What if I ordered the wrong size or colour?

Accepted Answer

As every order is bespoke, we sadly cannot offer refunds or exchanges for changes of mind, incorrect size, or colour preferences. Because each item is made to order, we recommend checking sizing guides carefully before purchase.

Question 7

What if my item arrives damaged, defective, or misprinted?

Accepted Answer

If your product has a manufacturing issue (like a printing mistake or damage), let us know within 30 days of delivery with clear photos and your order number. We’ll work with Printful to arrange a replacement or refund.

Question 8

Do I need to return damaged items?

Accepted Answer

In most cases you do not need to send back the damaged item — simply send photos and details of the issue. Printful’s review team will assess it before approving a reprint or refund.

Question 9

What happens if a package is lost or returned to sender?

Accepted Answer

If a package is lost in transit or returned because of an incorrect or incomplete address, contact us. Depending on the situation, we can arrange a resend (additional shipping cost may apply) or discuss a partial refund.

Question 10

Who do I contact if I have an issue with my order?

Accepted Answer

Please email us directly at the support address provided in your order confirmation. We’ll coordinate with Printful and help resolve any problems as quickly as possible.

Question 11

Will the packaging show Printful branding?

Accepted Answer

No — Printful provides white‑label fulfilment, meaning items and packaging generally will not display Printful branding, keeping your Boldhorn Press experience front and centre.

Question 12

Why does the item & shipping cost what it does?

Accepted Answer

Boldhorn Press shipping is based on Printful’s rates, which depend on item size, weight, and destination. We keep it simple with two flat-rate categories: lighter and heavier items. Part of the cost for lighter items is built into the product price, so shipping stays fair and affordable. The exact shipping charge for each product is calculated automatically at checkout.

Question 13

What if I have questions about tax, billing, or pricing?

Accepted Answer

All pricing, billing, and tax handling is managed through Boldhorn Press at the time of purchase. If you have questions about the cost breakdown, feel free to reach out, and we’ll explain how it’s handled behind the scenes with Printful.

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